• Fix it and report a problem

    Fix It

    Something not right in your neighbourhood? Let us know, and we'll look into it.

    Report a problem »

  • Credit card payments for rates, infringements and invoices online.

    Pay It Online

    Got a parking infringement, rates payment or other invoice? You can settle it via our website.

    Make a payment online »

Contact Us

General feedback/enquiries: For general feedback or enquiries to the District Council, please email info@whakatane.govt.nz or send an online enquiry.

Request a service: To bring attention to problems in your neighbourhood and request a service to rectify them, fill out the Fix It and Report a Problem form.

Make a complaint: If you have a complaint about the Council's standard of service or another issue, fill out a complaint form.


Whakatāne District Council

The Commerce Street entrance to the Whakatāne District Council Civic Centre.

Civic Centre, 14 Commerce Street, Whakatāne

Phone: 07 306 0500

Email: info@whakatane.govt.nz

Mail Address:
Whakatāne District Council
Private Bag 1002
Whakatāne 3158
New Zealand

Opening Hours
Monday, Tuesday, Thursday, Friday8 am - 5 pm
Wednesday9 am - 5 pm
Saturday - SundayClosed
Public HolidaysClosed


Murupara Service Centre

The entrance to the Murupara Civic Centre.

Civic Square, Murupara

Phone: 07 366 5896
Toll-free phone (Murupara and Galatea residents only): 0800 306 0500
After Hours: 07 306 0500

Opening Hours
Monday - Friday10 am - 5 pm
Saturday - SundayClosed
Public HolidaysClosed


How to contact us if you have a hearing or speech impairment

If you need to contact us and you are deaf, hearing-impaired, deaf-blind, or speech impaired, the New Zealand Relay Service (NZ Relay) may be able to assist you.


Social media pages for Whakatāne District Council

The Council monitors and maintains a social media presence on Facebook and Twitter. If you are a member of either of these social media services, you may wish to contact us there. Please note that these are not regularly monitored on weekends or public holidays.


 Make an online enquiry

Use this form to contact us about any non-urgent enquiries or issues.

You may be able to find the information you're looking for in the Rubbish and Recycling section of our website.

Please note, there are no collections on Christmas Day, New Years and Good Friday. All other days, including public holidays, there are collections as usual.

You may be able to find the information you're looking for in the Animal Control section of our website.

Note, if your enquiry is urgent or related to wandering stock or roaming dogs please call 07 306 0500.

You may be able to find the information you're looking for in the Roads and Footpaths section of our website.

If you'd like to bring our attention to a specific problem and request a service to fix it, please fill out our Fix-It and Report a Problem form.

You may be able to find the information you're looking for in the Building and Planning section of our website.

You may be able to find the information you're looking for in the Organising an event section of our website.

You may be able to find the information you're looking for in the Halls for Hire section of our website.

You may be able to find the information you're looking for in the Parks and Public Spaces section of our website.

If you'd like to bring our attention to a specific problem and request a service to fix it, please fill out our Fix-It and Report a Problem form.

Please provide as much details as possible.

Please provide an email address and phone number we can contact you by.

Please provide an email address we can contact you by.

Please provide a phone number we can contact you by.

Keep up to date with Ko Konei, our monthly community newsletter.

Please note, we may not be able to take action on your enquiry if we do not have enough information.

Sub-pages

The Council offers numerous opportunities for the community to participate in its decision-making processes throughout the year.

If you have a complaint about the Council's standard of service, actions or lack of actions by staff, please complete a complaint form.

This form is designed to bring attention to problems in your neighbourhood. Let us know so we can attend to the problem.

If you've recently received help from our Customer Services team, we'd appreciate your feedback on how we did.
 

If the information that you require is not readily available, or you need a large amount of information, we can work with you to provide the information.