If you have a complaint about the Council's standard of service, actions or lack of actions by staff, please complete the complaint form below. We are committed to ensuring that your complaint will be handled with sensitivity and confidentiality, investigated thoroughly and dealt with as quickly as possible.

Fill out the online form below to register your complaint or email complaints@whakatane.govt.nz. Alternatively, an Official Complaint Form (PDF, 160 KB) is available if you prefer to submit a printed hardcopy version.

Note: for general feedback, please use our online enquiry form.

To request a service - use our online Fix it/Report a problem form.