Rates Remission for Water Leakage
The objective of the remission policy is to enable the Council to act fairly and reasonably to reduce accounts that are unusually high due to water leakage where there is clear evidence of timely repairs.
Conditions and Criteria
This policy applies only to targeted rates for water consumption.
Up to 100% of water leakage will be remitted unless negligence is shown in regard to timeliness of repair or maintenance of system (i.e. multiple leaks).
Applications under this policy must be in writing and must be made by the ratepayer of the rating unit concerned.
Definition
“Water Leakage”: The difference between the average consumption of the property and the consumption over and above that average.
“Average consumption”: The average of the previous four billing periods charged to the customer.
Detecting Water Leaks - Find out more about how to detect a water leak, including suggestions about how to test for leaks.
Delegation
The delegated authority for this policy is set out in the Delegations Register.
Apply for water rates remission
To apply for water rates remission, complete the application form below.