Do you want to add another service to your current property? Has one of your bins gone walkabout? Are you about to move into your newly-built home? Here's all the information you need to get your bins sorted. 

What bins can I have?

The service you can have depends on your type of property:

Urban properties

Our collection service for urban properties includes: 

• One 80-litre refuse bin
• One 240-litre recycling bin
• Up to three glass crates
• One 240-litre green waste bin

Rural and commercial properties

Our collection service for rural and commercial properties includes: 

• One 80-litre refuse bin
• Up to three glass crates
• One 240-litre recycling bin

If you need new bins, complete this form and give it to one of our friendly Customer Services team.

Request for Mobile Refuse Bin Collection Service - (PDF, 595 KB)

If you order a new service part way through the rating year (July – June), an apportionment fee may be charged. After this, the service fee is added to your annual rates. 

Stolen or broken bin?

If your bin has been stolen or needs repair, please contact Customer Services on 07 3060 500. Glass crates are generally not replaced - you’ll need to pay for replacements if they go missing.

Recycling crates

Additional glass crates are available from the Whakatāne Refuse Transfer Station, 60 Te Tahi Street, and from the Murupara Service Centre, and cost $20 each. You’re allowed up to three glass crates per service. 

Find out more about what you can and can’t recycle »

Replacement Costs

Residents and property owners are responsible for the kerbside bins and crates in their possession. The Council reserves the right to charge for any bins that are damaged, lost or stolen.