The Whakatāne District Council Water Rates invoices, which water consumers will have received over the last few days, incorrectly show a ‘Total due now’ balance of $0.00.

All incorrect invoices will be reissued within the next week, showing the correct amount due.

Please disregard the original invoice and pay the total due on your reissued water rates invoice by 25 July 2014. If payment by that date creates any issues, please leave your contact details with Council’s Customer Services Department (tel. 07 306 0500) and a member of our rating team will contact you.

The Whakatāne District Council sincerely apologises for this error, which was caused by a formatting issue between our computer system and that of our printer.